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Poult Wood Customer Statement - Thursday 21 May 2020

 

 

I hope you are all enjoying a return to golf and would first like to thank all our customers for your patience whilst we implement the guidance and revised practice that allows this to happen. I’m also pleased to see the strict observance from everybody to the social distancing measures that are in place.

In my previous communications I have advised that we will keep our arrangements under constant review and respond to demand and the evolving guidance in a safe and responsible manner.

As a consequence, I am happy to advise the following;

  • The 9-hole course will re-open at 8.30am on Tuesday, 26 May. I am aware that under normal circumstances the 9-hole course is not bookable however under the current circumstances we are introducing online and telephone bookings that mirror the 18-hole course.
  • Bookings will be open for tmactive members from 8.30am on Friday 22 May with 10 minute gaps between tee times. Visitors may book from 8.30am on Saturday 23 May. Bookings will be restricted to a two-ball maximum however we will allow single players on the 9-hole course.
  • Golfers will be allowed up to three bookings per week on the 9-hole course in addition to the three bookings currently allowed on the 18-hole course. However, you will remain restricted to one booking per day on either course.
  • From Monday, 1 June we will extend later tee booking times on both courses from 5pm to 7pm each day. A twilight green fee will be available from 6pm each day.
  • From Monday, 8 June we will extend earlier tee booking times on both courses from 8.30am to 8am each day.
  • In line with current guidance we remain unable to open the Driving Range or Practice Putting Green.

Finally, a reminder to please Play Safe, Stay Safe for the benefit of all staff and customers.

Please enjoy your golf.

Best Regards,

 

Martin Guyton, Chief Executive

 


Poult Wood Customer Statement - Friday 15 May 2020

 

Further to my lengthy customer statement on Wednesday please see a couple of updates below.

  • Updated Government and England Golf guidance now expressly disallows retail sales from golf Pro Shops. It is, therefore with regret that we will not be able to sell any golf products including aforementioned essentials such as balls and tees. However, we are able to sell takeaway food, so chocolate bars and soft drinks will be available for sale, payable only by debit or credit card.
  • Please may I reiterate that tee times MUST be pre-booked either online or via the telephone. Golfers turning up to ‘pay and play’ will be turned away without exception.
  • Please also note that customers should only book one tee time per day up to the maximum of three per week. We are investigating ways of preventing multiple daily bookings online but would ask you observe this as a matter of courtesy. I know that some of you regularly play in groups but have to remind you that strict observance of two-balls and arrival/departure rules should negate the point or need to book consecutive tee times.
  • Please note that we will keep all procedures related to bookings, payment and play under review and wherever possible respond to trends to improve services to our customers.

Finally, a reminder to please Play Safe, Stay Safe for the benefit of all staff and customers.

Please enjoy your golf,

 

Martin Guyton, Chief Executive

 


Poult Wood Customer Statement - Wednesday 13 May 2020

 

Further to my customer statement on Monday as promised, please find below, specific details regarding the re-opening of Poult Wood.  This information is correct at the time of writing but may still be subject to change in light of revised Government or industry guidance or our own risk assessment or experience going forward.

I am committed to a return to golf that is safe for all stakeholders and meets the primary objective of ensuring that the risk of spread of the coronavirus is contained by our actions and that of our customers.

This being said, I would like to offer a warm welcome back to all our customers.  I know that you will all have been missing Poult Wood and your golf and hope as time progresses we can return to normal playing conditions and enjoy the social, physical and mental health benefits that our great game provides.

Please be aware that the greenkeeping team has been operating on half the normal workforce since the closure of the course to protect our financial position. They have been working hard to maintain the course so it remains playable while observing the technical guidance issued to greenkeepers by England Golf and BIGGA, the greenkeepers association.  This means the course will not be to the usual standard expected this time of year. The rough will be slightly longer than usual, the greens have not been treated, bunkers have not been maintained and ditches may have become overgrown during closure. The staff will rectify these as soon as is practical but they are still not at full staff levels and mowing is the main consideration at the current time.  We will keep staffing levels under review and return to a full complement based on demand.

The following information outlines the range of considerations we have had to address in some detail and I make no apology for the length of what follows and would urge you to read it carefully to ensure you can return to the game as safely and smoothly as possible.

Facilities

  • The 18 Hole Course will re-open from 8.30am on Saturday 16 May.
  • The 9 Hole Course will re-open during the following seven days (date to be confirmed).
  • The Pro Shop will be open from 8.15am on Saturday 16 May.  Essential items such as balls, gloves and tees only will be for sale.  The Pro Shop telephone line
  • 01732 364039 will open from 8.30am on Friday 15 May.  Please be patient as we only have two lines.
  • The Driving Range will remain closed until further notice.
  • The practice Putting Green will remain closed until further notice.
  • The Clubhouse and Changing Rooms will remain closed until further notice.  Access to the toilets via the Main Foyer will be available.
  • Buggies will not be available and there will be no pull trollies or golf equipment for hire.

Tee Times

  • Tee times will be available on the 18-hole course from 8.30am to 5pm, seven days per week from Saturday 16 May.
  • Tee times will be at 10 minute intervals.
  • Tee times MUST be pre-booked either online or via the telephone.  Golfers turning up to ‘pay and play’ will be turned away without exception.
  • All tee times will accommodate two-balls ONLY.  You will not be allowed to play alone due to the restricted number of tee times available and we will not accommodate 3 or 4-balls even if they are from a single household.
  • Due to the restricted number of tee times golfers will only be permitted to play a maximum of three times in a single week, starting from Saturday.
  • Find out how to book here.

Arrival/Departure

  • You should not arrive more than 15 minutes prior to your pre-booked tee time.
  • You should arrive changed and change your shoes in the car park.
  • You should check-in at the Pro Shop but access to the shop is limited to 2 golfers at any one time and social distancing should be observed as far as possible.
  • You should follow all signposted instructions and the one-way system marked in the Foyer/Pro Shop. You should not gather in any area.
  • If you need to use the toilet facilities please respect the social distancing rules as far as possible.
  • Please use the sanitisation stations as appropriate before and after your game.
  • At the end of your game you are expected to leave the site within 15 minutes.  If you are able to leave immediately please do so.

Play

  • Only social golf is permitted.  No competitive golf is allowed.
  • You must be ready to tee off at your allotted time. Anyone who is late will not be permitted to play.
  • It is your responsibility to observe the 2-metre social distancing rule from your playing partner and any other person whom you should come across on the golf course.
  • You should in general observe the normal rules of golf and etiquette when on the course other than where amended to meet current guidance.
  • You should not touch or remove the flagstick on each hole. The holes will be modified to make retrieval of the ball easy.
  • There will be no rakes in bunkers.  Please do your best to smooth the sand with your club or feet to help other golfers.  You are permitted to carry a personal collapsible rake if you wish.
  • Course furniture such as benches, litter bins and ball washers will be removed or de-commissioned.  Please take your litter home.

Booking

Online and telephone booking will be available from 8.30am on Friday 15 May for tmactive Course Members only - find out how to book here.  This means you must be an annual payee, pay by direct debit or hold a Poult Wood Discount Card.  Booking for visitors will be available from 8.30am on Saturday 16 May.  The normal 9-day and 7-day advanced booking rule will apply to members, Discount Card holders and visitors as usual.

In order to book as a member you must either a) notify us at memberships@tmactive.co.uk of your intention to re-start your Direct Debit or b) have already paid annually in advance.  See further detail below.

Please remember you may only book and play as a two-ball.

Membership Status

Paid Annual Members  If you paid your annual membership for 2020/21 in advance of the course closure on 23 March 2020 you are free to book and play immediately without further action.  We will discount your membership next year by a full 2 months and will detail these compensation arrangements to you personally in the coming weeks.

Unpaid Annual Members  If you wish to re-join as an Annual Member you can do so via the Pro Shop telephone line 01732 364039 by credit card and you will be charged for ten months for the rest of the year.  You must do this prior to being able to book.

Founder Annual Members  If you wish to re-join as a Founder Annual Member you can do so via the Pro Shop telephone line by credit card and you will be charged pro rata for ten months lasting to 31 March 2021.  You must do this prior to being able to book.

Existing Direct Debit Members  If you already have a direct debit that is frozen you need to email memberships@tmactive.co.uk and inform us that you wish to re-start your direct debit from 28 May 2020.  You can do this immediately, but must do so and receive acknowledgement prior to being able to book.

If you are an existing Direct Debit Member and you wish to keep your direct debit frozen you do not need to do anything.  We will be in touch in the coming weeks however in the interim you may, of course, book and pay a green fee as a visitor.

New Direct Debit Members  If you have never had a direct debit with us or have cancelled your direct debit you can join by phoning the Pro Shop 01732 364039.  You will be charged a pro rata amount via credit card and your DD will commence on 28 June 2020.

Discount Card Holders You will be able to book and pay a green fee as normal.  If your Discount Card was purchased prior to closure of the course the expiry date will be extended by two months.

Visitors  You may book and pay a green fee in advance as normal.

Please note that we will only accept debit or credit card payments for all transactions in the Pro Shop. No cash payments will be accepted.

Please could I remind all members to return their signed Terms and Conditions and we will post out renewal packs in due course.

SUMMARY

As stated, it is our ambition to return to golf in a safe and responsible manner and all the above, whilst restrictive, is designed to achieve this aim.  We do need the support and patience of our customers in these difficult times and I hope you will respect that our staff are keen to assist but I will not allow them to be placed in a position of unacceptable risk.  The information above has been prepared to meet the England Golf ‘Play Safe, Stay Safe’ guidance and similar restrictions will exist at courses up and down the country.  I reserve the right to remove any individual who is found to be knowingly in breach of the guidance or the spirit of this guidance and will not hesitate to do so.

Finally, please be reassured that we will be carefully monitoring the implementation and impact of these controls and will amend and improve practice for the benefit of all wherever and whenever possible.
 
Best Regards,

 

Martin Guyton, Chief Executive