Slide background
Slide background
READ MORE

Swimming for all the family

Slide background
READ MORE

Classes to match your goals

Frequently Asked Questions

 

PLEASE NOTE A NEED TO WEAR MASKS: There is a requirement for all customers to wear masks (excluding those aged 12 years and under) when not exercising or seated to eat or drink. 

These FAQs cover the following topics:

 

CENTRE WALK-THROUGH VIDEOS

Take a look at our walk-through videos which give you a step-by-step guide to using our facilities.  The videos were made before mask-wearing became compulsory, but please note that customers are required to wear masks in our centres at all times when not exercising.

 

COVID SECURE

What measures have you put in place to keep customers COVID 19 safe?

  • Customers are required to wear a face mask/covering at all times unless exercising or seated to eat or drink.  
  • Customers are required to pre-book all sessions and book in at Reception at the allotted time
  • Safety screens at Reception
  • Only card payments will be accepted
  • There are several frequently refilled sanitising stations at each centre
  • Floor markers to help queueing customers maintain social distancing
  • One-way system
  • Directional signs
  • Increased cleaning of areas and equipment. Gaps between sessions allow for cleaning and a longer break in the middle of the day for a deeper clean.
  • PPE for staff. It is not mandatory for our staff to wear gloves or a mask but can do so if they wish. Whilst approaching or helping customers with exercise staff will need to wear a face mask. Staff administering first aid will be required to wear full PPE – mask, gloves and apron.

If you are looking for more indepth information, please take a look at the COVID-19 Risk Assessments that have been produced for each of our sites.

How do you restrict the number of customers using the facilities?
Our booking system is set for capacity compatible with the Government’s social distancing guidance and customers will not be permitted into the Centres unless they have pre-booked.

Are customers checked for symptoms?
Whilst temperatures are not taken, anybody displaying symptoms will be asked to leave the premises.

Do I need to wear gloves or a face mask/covering?
All customers are required to wear a face mask/covering if they are not taking part in a fitness activity or seated to eat or drink.  Gloves are not required.

If a customer or staff member does not abide by the rules how will this situation be dealt with?
Any customer refusing to follow COVID-19 Centre rules will be asked to leave the facilities.

Are the showers open?
Showers are not currently available. We hope to bring these facilities back but this will be subject to ongoing guidance.

Are toilets available?
Yes, toilets are available with some alterations due to social distancing guidelines. The public toilets in the Tonbridge Pool foyer are closed off to the public to assist queue management.

Are the Cafés open?
No, the cafés at Larkfield Leisure Centre and Tonbridge Swimming Pool Cafe are not open. Vending machines are available at both locations for takeaway drinks or snacks.

When will children be permitted into the Centres?
Juniors can now take part in Family Fun Swim sessions, EXCEL Gym sessions, Swim School, Prima and Gymnastics courses.

 

BOOKING ACTIVITIES

Why do I have to book?
Government guidance requires all visits to leisure facilities to be on a pre-booked basis only.

What happens if I just turn up to the Centre?
We will be adhering strictly to this guidance when we re-open so you will be politely declined entrance to the Centre and there will be no exceptions to this rule.

How can I book?
You can book by phone, via the website or the tmactive App. You will need your password to book a session.

Where do I get my User ID and password from?
This can be issued by the Centres – it may take up to 48 hours to issue logins as we expect to receive a very high volume of emails. If you don't have a password, in exchange for your name, title: Mr/Mrs/Miss, date of birth, email address, home address, mobile number and ID number (if a member), you'll be provided with a account so you ca book online anytime.  This information should be emailed to memberships@tmactive.co.uk.

Who has priority to book?
Priority for bookings will be granted on the following basis:
• Annual/DD Members 9 days priority booking of all facilities.
• Priority Card Holders 7 days priority booking for gym sessions, group exercise classes and swimming.
• Casual Users 2 days booking for swimming and group exercise classes.

How many bookings can I make?
You can make a total of 5 bookings in any 24-hour period but only 3 for the same day.

 

GYM SESSIONS

PLEASE NOTE A NEED TO WEAR MASKS: There is a requirement for all customers to wear masks (excluding those aged 12 years and under) when not exercising or seated to eat or drink. 

What am I allowed to bring with me?
You should come ready to exercise for the gym and exercise classes. You may bring your own exercise mat and a drink.

  • Larkfield Leisure Centre - you cannot bring a bag with you. Personal belongings such as car keys, mobiles and wallets may be stored in the valuables lockers in the Gym. You can also bring your own towel, but please do not use your towel to wipe down the equipment, use the cleaning equipment provided.
  • Angel Centre - you can bring one small bag, such as a small drawstring bag or handbag that is suitable to be hung on a standard coat hook. Multiple bags or large sports bags cannot be stored on site. Personal belongings such as car keys, mobiles and wallets may be stored in the valuables lockers in the Gym. You can also bring your own towel, but please do not use your towel to wipe down the equipment, use the cleaning equipment provided.

What are the maximum number of people permitted in the Gym at any one time?
Following government guidance, the maximum is 40 at Larkfield and 30 at the Angel Centre. Each session is one hour long.

Are there screens between gym equipment or is it just spaced out?
No, there are no screens between the gym equipment. To allow for social distancing, we have either removed equipment or placed it out of action, to allow for adequate spacing.

Are you limited to one piece of equipment?
No, you are not limited to one piece of equipment.  At the Angel Centre you are limited to 15 minute on each piece of equipment and 30 minutes on the CV at Larkfield. We do ask you to clean down the equipment after use and stick to the one way system.

Can I use the free weights?
Some free weight stations are available, however these are for individuals only, no spotters allowed.

At the Angel Centre the Free Weights Gym have a capacity of 6 and need to be booked separately to the main gym. There is no crossover use permitted between the two.

1 hour is not long enough for my workout, can I get an extended session?
You can book 2 sessions back to back however you are required to leave the Gym in between sessions whilst cleaning takes place and re-join the relevant session queue.

 

SWIMMING SESSIONS

The pools at Larkfield and Tonbridge are available to pre-book lane swimming, Family Fun Swimming sessions along with some swim club usage. Our Swim School is now operating at both sites.

PLEASE NOTE A NEED TO WEAR MASKS: There is a requirement for all customers to wear masks (excluding those aged 12 years and under) when not exercising or seated to eat or drink. 

Can my children lane swim?
Currently all participants must be 11 years and over for lane swimming. 

How long can I swim for?
All sessions are 45 minutes long.

What are the rules of the pool?
We have new Lane Swimming etiquette that you need to follow - see full details here

Will I be able to change at site?
Changing facilities will not be available on arrival so swimmers must arrive on poolside ‘beach ready’ (swimming costume under clothing). Outdoor clothes are removed on poolside and placed in a basket. At the end of your swim you collect your basket and head to the changing rooms to dress. Lockers will not be available during your visit.

When will children be permitted into the Centres?
Children can now take part in Family Fun Swimming sessions, EXCEL Fitness sessions, Swim School, Prima, Gymnastics courses and Trampolining courses (LLC only).

Will I be able to shower after swimming?
No, showers are not available, but we do hope to re-introduce them as soon as Government guidance suggests.

What is the maximum number of swimmers per lane?
All lanes are double sized lanes.

  • Tonbridge Outdoor Pool has 2 double lanes and there is a maximum of 6 swimmers per lane; the Indoor Pool has a maximum of 8 swimers per lane.
  • At Larkfield the Fitness Pool has a maximum of 8 swimmers per lane.

Will there be separate lanes for different speeds?

  • Tonbridge and Larkfield fitness pools - there are 3 double width lanes available for slow, medium and fast swimmers. You need to book your required lane. Tonbridge Outdoor Pool has 2 double width lanes for slow and fast swimmers. 
  • When booking you will need to specify the pool and the lane you require; Outdoor Pool Fast Lane is 25 seconds and under, Slow Lane is 25 seconds and over. The Fitness Pool Fast Lane is 30 seconds or under per length; Slow 1 minute plus and there are new lane etiquette rules in place to ensure social distancing - see full details here

What are Family Swimming sessions?
45 minute Family Swimming sessions are available for 2 adults and up to 4 children from one family unit or a group of 6 from 2 households. Sessions must be pre-booked. If there are more than 2 adults in a group of 6, there will be an additional charge per adult. Please note the Child Admission Policy remains in force.  

      Tonbridge Swimming Pool - Sessions take place in the Teaching Pool. 

  • The Teaching Pool is divided into three width sections (allocated on arrival) and is available weekdays from 6.45am-5.30pm and at the weekend from 7.30am-6.15pm, with some restrictions due to the re-introduction of intensive courses - subject to a separate announcement.  No equipment or toys will be provided, please feel free to bring your own pool suitable floats and toys (no inflatables).
  • No equipment or toys will be provided, please feel free to bring your own pool suitable floats and toys (no inflatables).


      Larkfield Leisure Centre 

  • The Fitness Pool is divided into three, shallow end sections. You will be allocated an area approximately 4m wide x 10m long, the depth will be 1m for the first 5m then gradually deeper from the next 5m.
  • In the Leisure Pool, each family group will be required socially distance from the other groups and must wear the coloured wrist bands issued to them.  Groups can only mix within their designated group.
  • The Teaching Pool is divided into three sections. 
  • No equipment beach balls or toys will be provided, please feel free to bring your own pool suitable floats.

When will the Spa re-open?
The Spa remains closed whilst we await further Government and industry guidance.

What am I allowed to bring with me?
You may bring your own drink but no large bags or other belongings as lockers are not available. 

 

SWIMMING LESSONS 

PLEASE NOTE A NEED TO WEAR MASKS: There is a requirement for all customers to wear masks (excluding those aged 12 years and under) when not exercising or seated to eat or drink.

In addition to our COVID Secure measures, we have some additional information specific to Swim School which we ask you to read before attending site and your class:

Do you have a handy video that can help me understand what to expect when I return to lessons?
Yes please see our Larkfield Swim School Walk-through video and Tonbridge Pool Swim School Walk-through video here.

Can Swim School pupils change when they get to the Centre?
No. Pupils are required to attend lessons ‘beach ready’ in their costume. This avoids the need to use the Changing Village prior to the lesson starting. Please bring minimal baggage with you.

When should swimmers arrive at the Centre for their lesson?
Please do not arrive more than 5 minutes before your lesson starts.

Can I watch my children swim?
Yes. Spectator seating will be allocated. To minimise the numbers around poolside we request only 1 parent/carer per swimmer, please try and avoid bringing additional siblings. However, we understand that this isn’t always possible, please be advised they will need to sit isolated with you. When bringing additional siblings/children with you, where feasible please limit this to 2 extra children with the adult and swimmer.

As a spectator, do I need to wear a face covering/mask?
For the safety of all our customers and staff ALL Swim School Spectators (aged 11 years and over) must wear a face covering. We understand that some customers who may be exempt from wearing a face covering for medical reasons.

Can I bring a pushchair?
We are unable to allow pushchairs on poolside or in any of our changing areas.

Are there any other activities taking place in the Pool during lessons?
Currently no other activities will take place in the same pool when lessons are on and in some instances lesson numbers have been reduced. This creates the additional space required to accommodate lessons and maintain social distancing requirements.

Will the Swim Teachers be in the water?
No. Swim Teachers are required to teach from the poolside and therefore in some Stages, additional floatation equipment will be provided for swimmers.  Pre School 1 & 2 classes - for the foreseeable future (as teachers have to now remain on poolside) we are asking parents to be prepared to go in the pool with their children to offer them the additional support they may need. We understand that this may not always be possible if you have other young children to bring with you without any other additional adult support and for these instances we ask that you contact courses@tmactive.co.uk to discuss your options.

Can swimmers shower & change after their lesson?
Showers are not available after lessons and although changing cubicles are available, we ask you to consider toweling down and popping on a onesie/poncho and leave the Centre promptly.  This avoids needing to use the Changing Village and will help with social distancing measures.

 

GROUP EXERCISE CLASSES 

PLEASE NOTE A NEED TO WEAR MASKS: There is a requirement for all customers to wear masks (excluding those aged 12 years and under) when not exercising or seated to eat or drink.

What am I allowed to bring with me?
You should come dressed ready for your class. You may bring your own exercise mat and a drink but no bags or other belongings as lockers are not available. You can also bring your own towel, but please do not use your towel to wipe down the equipment, use the cleaning equipment provided.

Do I have to book in for each class?
Yes, you do. If you book classes back to back, you will have to leave the building in between classes and book in each time.

Will the programme be significantly reduced?
Our programmes have been reduced by approximately 30% with revised timings to avoid queue clashes between sessions and to allow for 15 minutes between classes for cleaning.  Live streaming classes are available for those looking to take part from their own home.

What is the capacity for each class?
Some classes will have reduced capacity whilst others will be moved to the Sports Halls and Medway Hall (Angel Centre) to accommodate the normal numbers.

Will the Immersive Spin Studio be open?
Yes, it will be in use albeit with a reduced number of spin bikes.

What is the Live Streaming Programme?
We are now live streaming a range of group exercise classes on the tmactive MoveAnywhere platform.  Available to pay and play customers, we are also offering unlimited access to the programme for 3 months to all our Health & Fitness Members.  Classes take place at the centres and live streamed for customers to take part in from the comfort of their own homes.

 

MEMBERSHIP

Can I buy a membership?
Yes, all Health & Fitness and Swim & Spa adult memberships are available to purchase - find out more.

If I do not feel comfortable in the Centre can I re-freeze my membership until normal service resumes?
Yes, your subscription can remain frozen at the discretion of the Trust - there will be a monthly charge of £5 per month for DD Members. If your membership attracts a Price For Life this will be protected all the while it is frozen. Whilst your membership is frozen you may use the facilities on a pay as you go basis at the Priority Card rate. The option to freeze will end on June 21 when we return to full service.