Reward Scheme to end


It is with regret that we have taken the decision to stop the tmactive Reward scheme for the foreseeable future as we re-opened following lockdown. Customers who have accumulated Reward points had until 31 March 2021 to redeem their points against the usual range of activities and memberships at tmactive leisure centres. However, due to the COVID-19 pandemic, we have extended that date until 30 June 2021.

This decision has not been taken easily and is supported by our Board of Trustees and Tonbridge & Malling Borough Council. As we are sure most of our customers will be aware, at the point of lockdown our income was effectively reduced to zero overnight, with all direct debits frozen and no casual income through the tills. We are currently working with the Council to ensure the long-term viability of the Trust for the benefit of the health and wellbeing of the community and this involves making some difficult decisions to help preserve our financial sustainability as a non-profit distributing charitable organisation that seeks to balance quality of facilities with affordability

We hope our customers understand and it remains our wish to reward our loyal customers. We will look at ways in which we can do this in future once the Trust gets back to some form of financial stability.