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CUSTOMER STATEMENT – Re-opening of tmactive facilities

 

Following the re-opening of Tonbridge Outdoor Pool and Poult Wood Golf Course on Monday 29 March, you will be aware that the Government has granted permission for further leisure facilities to re-open on Monday 12 April.  We are of course delighted that after the long closure we are in a position to welcome you back to our facilities. The lockdown will be lifted in gradual steps, but the lifting of restrictions will take place only if the key tests on keeping transmission low and the vaccine rollout goes to plan.
 
Facilities and activities re-opening on 12 April include:

  • Fitness pools and TSP outdoor pool – for lane swimming & Family Fun sessions
  • Gym sessions
  • Swim School
  • Gymnastics junior coaching
  • Trampolining junior coaching (LLC only)
  • Prima Stage School - junior classes only
  • Sports Hall courts at LLC (single household groups can make bookings)
  • Tonbridge Games Hut

We recognise, as I am sure you do, that we must re-open in a safe and responsible manner and I can confirm that all facilities will re-open with reduced socially distanced capacity and on a strictly pre-booked basis.  Our booking system will be available on the following dates:

  • 6 April for all Gym & Spa Members
  • 8 April for Priority Card holders
  • 12 April for Casual users

We are currently writing to all our members to inform them that their currently frozen memberships will be reinstated on 12 April. Whilst many of you have told us that you simply can’t wait to return to your fitness regime, we also acknowledge that, for a whole host of reasons, some of you will not be ready to restart.  We empathise with this and are very happy to keep your membership frozen until 21 June when all restrictions will be lifted. 
 
I do hope you are able to place your trust in us to provide a controlled, safe environment for you to resume exercise and we will be releasing details over the coming days but if you have any other queries please do not hesitate to contact us by email before 6 April – memberships@tmactive.co.uk.  You will be able to call the centres by phone from 6 April: LLC 01622 719345, AC 01732 359966, TSP 01732 367449.  Please note that lines will be busy and any requests to freeze memberships must be in writing to the email address above.

We really look forward to welcoming you back to our facilities shortly and hope to enjoy your continued support to keep our services open and providing safe, healthy physical activities for all our customers. In the meantime, stay safe and stay active – we’ll see you soon!
 
Best regards,

 

Martin Guyton
Chief Executive